The CSD Forum

Recently, when clicking on the Microsoft News Feeds either from their widget or from MSN home page in Microsoft Edge, the news headline brings up a warning of virus infection and says do not reboot and to ring a telephone number. This is a scam and you should NOT ring the number. if you do the person you get through to will request remote access to your computer and then charge you. You have no way of knowing whether they will defraud your card or place malware on your device or steal your data. Worse still, they may have unattended access to your device whenever they wish. If you do encounter this issue and have not rang the number, try the following steps: 1. Try to reboot your device - if you are able to the message should be gone. 2. If not right click on the task bar and choose Task Manager - end the Microsoft Edge task and then reboot your device. 3. If none of the above works - hold the power button down for 4 seconds until the device powers off. Then Power on the device - the messages should be gone. 4. If you still encounter any issues bring it into us and we will be happy to clean and service your device.